Service

Home / Service
Support

Provide customers with comprehensive services and support.

We are committed to providing customers with comprehensive services and support, ensuring that every device achieves results from selection, installation to use. Our services include pre-sales technical consultation, customized solution design, professional equipment manufacturing and installation, comprehensive operation and technical training, timely after-sales maintenance and emergency repairs, as well as spare parts supply and equipment upgrades. We also provide online and remote technical support to help customers quickly solve problems and reduce downtime. No matter what your needs are, our expert team will provide you with quality service to ensure the efficient and stable operation of your production line and achieve long-term success.

Wuxi Pingsheng Science &Technology Co., Ltd.
Service Service Process
  • 01 Pre-sale Services

    Technical Consultation:
    Our expert team provides professional technical consulting services to help clients choose suitable equipment and solutions. We provide detailed technical support and recommendations for production line planning, equipment selection, and process optimization.

    Scheme design:
    Based on the specific needs of our clients, we provide comprehensive solution design services, including production line layout, consumption, budget, equipment configuration, and process design, to ensure that our clients receive production solution.

  • 02 Equipment Manufacturing And Installation

    Customized manufacturing:
    We adopt advanced manufacturing technology and strict quality control system to ensure that every equipment meets the standards. We provide customized equipment manufacturing services based on the special needs of our customers to meet different production requirements.

    Quality inspection and trial operation:
    Our professional team provides on-site installation and debugging services for equipment to ensure smooth production. We guarantee an efficient and fast installation process, and conduct comprehensive performance testing to ensure that the equipment reaches its optimal operating state.

  • 03 Training Services

    Customer on-site debugging:
    In order to ensure that customers can proficiently operate the equipment, we provide detailed operation training services. The training content includes equipment operation, maintenance, and troubleshooting to ensure that operators can safely and proficiently use the equipment.

    Technical training:
    We also provide in-depth technical training to help customers understand the working principles and technical details of the equipment, and improve the professional knowledge and skill level of the customer team.

  • 04 After-sale Service

    Emergency repairs:
    If the equipment malfunctions, our after-sales team will respond quickly and provide emergency repair services. We guarantee to repair the equipment in the shortest possible time, reducing customer production downtime and losses.

    Spare parts supply:
    We provide a full range of spare parts supply services to ensure that customers can obtain the necessary original spare parts in a timely manner. All spare parts undergo rigorous testing to ensure compatibility with the original equipment.

  • 05 Technical Support

    Online support:
    We provide online technical support services, and customers can contact our technical team through phone, email, or online chat tools. We guarantee timely response to customers' technical issues and provide professional solutions.

    Remote diagnosis:
    Our technical experts can use remote diagnostic tools to monitor and analyze the real-time operation status of equipment, provide remote fault diagnosis and technical support, and help customers quickly solve problems.